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How betnation77 Protects Your Personal Data

At betnation77, your personal data is handled with clear rules — what we collect, how we store it, and who can access it is defined in this policy…

Data encrypted at rest and in transitDANA, OVO, GoPay, QRIS transaction privacyNo data sold to third partiesRetention periods clearly definedAccount deletion available on request
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betnation77 How betnation77 Protects Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your data is handled — or you want to update, access or delete your personal information — our privacy support team is reachable through three channels. Our live chat team is available 24 hours a day, seven days a week, including for players in Makassar who may need assistance outside standard business hours. Responses to formal data requests are processed within 72 hours of verification.

Team online

Live Chat

Reach our privacy support team directly through the live chat widget on any page. Available 24/7, including weekends and public holidays. Formal data requests are acknowledged within two hours of submission.

Email Support

Send data access or deletion requests to our dedicated privacy inbox. We process every verified request within 72 hours and confirm all actions taken on your account data by return email.

Account Settings

Log in, go to Account Settings, and select the Data & Privacy tab to download your account data, update your contact details, or submit a formal deletion request — no support agent required.

DATA HANDLING PRACTICES

Six Ways We Manage Your Data Responsibly

We designed our data practices around the real steps you take on this platform — from creating an account to completing a withdrawal via GoPay.

Encryption in Transit

All data moving between your device and our servers — including DANA and OVO payment references — is encrypted using TLS 1.3. This applies equally on mobile browsers and the desktop site.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences at any time through the cookie banner or your browser settings.

Account Security Controls

Two-factor authentication is available on all accounts. We flag unusual login attempts — such as access from a new device or location — and notify you immediately via the email address on your account.

Data Retention Limits

We keep your account data for as long as your account is active and for a defined period afterward as required by applicable regulation. Payment records, including QRIS and GoPay logs, are retained for seven years.

Third-Party Disclosure Rules

We share data with third parties only when required to process your payment or comply with a legal obligation. Every third-party processor — including those handling OVO transactions — signs a data processing agreement.

Requesting Changes or Deletion

You may request a full copy of your stored data, correct inaccuracies, or request deletion through Account Settings or live chat. Verified deletion requests are completed within seven working days.

Your Privacy Questions, Answered Clearly

The questions below reflect what account holders most often ask about how their data is collected, stored and used on betnation77. If your question is not covered here, our live chat team can respond in real time, or you can submit a formal request through the Data & Privacy tab in Account Settings.

We collect your name, email address, phone number and country of residence. Payment method references — such as your DANA or OVO account identifier — are collected when you make a deposit or withdrawal. Device and session data is also logged for security purposes.

Yes. Payment references are encrypted and stored on access-controlled servers. We share only the minimum data required for a transaction to complete with the relevant payment processor. We do not store full wallet credentials for any method, including GoPay and QRIS.

Account data is retained for a period after closure as required by applicable regulation — typically seven years for financial records. Non-transactional data, such as browsing logs, is deleted within 90 days of account closure.

Yes. Log in and go to Account Settings, then select the Data & Privacy tab to submit a data access request. We compile and deliver a structured data export to your registered email address within 72 hours of identity verification.

We use essential session cookies to keep you logged in, and optional analytics cookies to understand page usage. You can manage your cookie preferences through the cookie banner shown on your first visit or at any time via your browser settings.

Access to personal data is restricted to authorised staff in account management, payment operations and compliance teams. Access logs are maintained and reviewed quarterly. No marketing personnel have access to individual account data.

Contact our live chat team immediately — available 24/7. We will lock your account, review access logs and notify you of findings within 24 hours. You can also change your password and enable two-factor authentication from Account Settings without contacting support.

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